![]() ![]() Please print out your order confirmation email and include it in the returning package. Step 4: You ship the item at your own cost. We do not cover the cost of return shipping or provide pre-paid labels. If you do not follow our instructions, we cannot give you your refund. Step 3: We provide the return address and shipment labelling instructions. Step 1: Submit an inquiry including your reason for return at 2: We confirm the refund amount you qualify for depending on your reason for return and items in your order. Step 0: Read our return policy above to determine whether your order qualifies to be refunded/returned. It must also be in the original packaging. To be eligible for a return, your item must be unused and in the same condition that you received it. If 14 days have gone by since you have received your item according to your tracking number, unfortunately, we can’t offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange. (Sometimes, if the order hasn't been shipped, we may available to cancel your order, so please contact us if you haven't received the shipment confirmation.) After this time, we cannot provide a refund. Misinterpretation of product listing despite clear indications for non discounted items.Ĭancelling orders is only possible within 4hours after order confirmation. Any item hasn't been delivered within 90days.Īll the cases above will be eligible for the partial/full refund and replacement. Any item returned to the sender without being delivered. Any item is different from the item's description. Any item not in its original condition, which means damaged or missing parts for reasons not due to our error. If you haven't received one of the confirmation emails above, please contact us to " partial/full refund & replacement The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.Īnd the shipping confirmation will be sent within 2-7days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order. Order confirmation and shipping confirmation will be sent to your registered email or mobile number. We are certain that you will adore your Vakkerlighting order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right. If it’s just that the customer doesn’t like our lights, the customer needs to pay the shipping cost for the return and exchange. ![]()
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